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What should I do if the QR code I am trying to scan is not working?

Last updated on Jan 30, 2026

If the QR code you're trying to scan isn't working:

  • Make sure the QR code is supported by Moreta (we display the supported logos on the QR code scanner)

  • Note that personal QR codes are not currently supported in Thailand and won't be available until the end of November 2025

  • Only merchant QR codes with supported payment providers will work