Home Making payments What should I do if the QR code I am trying to scan is not working?

What should I do if the QR code I am trying to scan is not working?

Last updated on Jun 29, 2026

If the QR code you're trying to scan isn't working:

  • Make sure the QR code is supported by Moreta (we display the supported logos on the QR code scanner)

  • Note that personal QR codes are not currently supported in Thailand

  • Only merchant QR codes with supported payment providers will work


⚠️ Thailand QR payments are paused for all users since 29 June. Exception: customers with a US or Canada passport can still pay with business Thai QR. Personal ThaiQR is not supported yet.

Need to withdraw? Contact Support in the app for a fee-free withdrawal.