Home Making payments Why was my payment blocked for security reasons?

Why was my payment blocked for security reasons?

Last updated on Jun 29, 2026

Sometimes a payment is blocked because it did not pass an automated security check. This protects your account and helps prevent fraud.

What this means

  • Moreta does not share detailed internal risk rules in chat.

  • A block does not always mean your account is closed — it may apply to a single payment or situation.

What you can try

  1. Confirm your wallet balance is sufficient.

  2. Make sure you're paying in a supported country with a merchant QR (see Which countries can I pay in with Moreta?).

  3. Update the app and retry once.

  4. If you were paying in Thailand, check Thailand availability — Thailand QR is paused for all users since 29 June (Exception: US or Canada passport holders can still use business Thai QR).

Contact support

If you still can't pay, reach out via the chat button with:

  • Your account email

  • Country where you tried to pay

  • Approximate amount and time

  • Screenshot of the message (no passwords or full card numbers)

Our team can review your account securely.

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