Is Thailand available for QR payments right now?
Thailand QR payments are paused for all users since 29 June.
Exception: customers with a US or Canada passport (the passport verified during KYC) can still pay with business Thai QR
codes. Personal Thai QR codes remain unavailable for everyone.
Who can still pay in Thailand
If you have a US or Canada passport, you can still pay with business Thai QR codes:
1. Update the Moreta Pay app to the latest version.
2. Scan the merchant's business Thai QR code.
3. Review the amount and 1.5% transaction fee on the review screen.
4. Slide to confirm.
See How to pay with a QR code in Thailand.
Personal ThaiQR
Personal Thai QR codes are not supported for anyone. If you scan a personal QR, you'll see an error such as "This is a
personal QR code" — ask the merchant for a business Thai QR if they have one.
When will ThaiQR be available again for everyone?
We are working to restore Thailand QR payments for affected users. You do not need to contact support unless you need
help withdrawing. We will email you when ThaiQR is available for your account again.
Withdrawing because of the Thailand pause
Need to withdraw? Contact Support in the app for a fee-free withdrawal. See Fee-free withdrawals during the Thailand
market pause.
If your scan is failing in Thailand
- Most users: the pause is the cause — Thailand QR is not available for your account right now.
- US or Canada passport holders: business Thai QR should still work after updating the app. If not, contact Support
with a screenshot.
- Check Understanding Scheduled Bank Maintenance In Thailand — Thai banks run nightly maintenance (11 PM–3 AM ICT)
that can cause temporary failures.
💡 Tips
- Moreta still works in the Philippines, Vietnam, Laos, Mongolia, Malaysia (DuitNow), Cambodia (KHQR), China
(mainland, via WeChat/Weixin), Brazil, Argentina, Peru, Bolivia, and Colombia.
- 7-Eleven Thailand uses a reverse QR flow Moreta doesn't support yet — see Can I pay at 7-Eleven in Thailand with
Moreta?