If you topped up with a card, contact support and we can arrange a refund to your card.
Tap the chat button in the app and ask — our team will process it for you and confirm the details for your account.
Refunds usually arrive within 3–5 business days. Your card's bank may take a little longer to show it.
Withdrawing to a bank account
You can withdraw to a bank account yourself at any time from the app:
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U.S. bank accounts via ACH
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European bank accounts via SEPA
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UK bank accounts via Faster Payments