Withdraw funds

How to Withdraw Funds from Your Moreta Pay Wallet

You can easily withdraw your funds from the Moreta Pay app to your linked bank account or card. Depending on where your account is based, you can choose one of the following options: 🇺🇸 Withdraw to a US Bank Account If you’ve previously deposited using your US bank, you can withdraw directly to the same account. - Fee: $1.00 USD + 0.5% - Processing time: Up to 2 business days 🇪🇺 Withdraw to a European (SEPA) Bank or 🇬🇧 UK Bank (Faster Payments) If you’ve deposited from a SEPA or UK account, you can also withdraw back to those accounts. - Fee: $1.50 USD + 0.5% - Exchange rate: Converted at the mid-market rate to EUR or GBP - Processing time: Instant 📱 How to Make a Withdrawal in the App 1. Update the app: Make sure you have the latest version of Moreta Pay installed. 2. Open the app and go to the “Me” tab. 3. Tap “Transfer.” 4. Choose your linked account and enter the amount you’d like to withdraw. 5. Review the details and confirm. You’ll receive a notification once your withdrawal has been processed. 💡 Tips - You can only withdraw to bank accounts you’ve previously used to deposit funds. - Double-check your bank details and make sure your account is active. - If your withdrawal hasn’t arrived after the expected time, contact us via the chat button in the app.

Why can’t I withdraw funds to a debit or credit card?

At this time, withdrawals to debit cards and credit cards are not supported on Moreta. Even if you added money using a debit card, credit card, Apple Pay, or Google Pay, funds cannot be sent back to those cards. How withdrawals work on Moreta Moreta supports withdrawals only to bank accounts, not to cards. You can withdraw your funds to: - U.S. bank accounts via ACH - European bank accounts via SEPA - UK bank accounts via Faster Payments These bank transfers are the only supported withdrawal methods.

Understanding Moreta’s Withdrawal Fees

Withdrawing money from your Moreta wallet is straightforward, and fees depend on your bank’s region. US bank withdrawals A 1 USD fee applies plus 0.5% of the withdrawal amount. EUR bank withdrawals A 1.50 USD fee applies plus 0.5% of the withdrawal amount. UK bank withdrawals A 1.50 USD fee applies plus 0.5% of the withdrawal amount. Why withdrawal fees exist These fees cover processing and transfer costs, while keeping withdrawals affordable and transparent.

Why has my withdrawal request not been received yet?

Withdrawal requests can take up to 3 business days to be received. If you want faster access to your funds and have a linked US bank account, you can withdraw directly in the app: 1. Go to the "Me" tab 2. Click "Transfer" 3. Click "Withdraw" This self-service option is typically faster than requesting a withdrawal through support.

What is the status of my withdrawal request?

To check the status of your withdrawal request: - Open the Moreta app and navigate to your transaction history - Contact our support team directly with your transaction details for a specific update