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Deposit funds

Funding, managing, and troubleshooting your deposits.
By Constantin
• 24 articles

How can I troubleshoot and resolve issues while adding funds to my Moreta wallet?

How to Troubleshoot and Resolve Issues While Adding Funds to Your Moreta Wallet Adding funds to your Moreta wallet can sometimes be challenging due to issues related to payment methods, bank processes, or location settings. Below, we outline common problems you may encounter and provide step-by-step instructions to resolve them effectively. Common Issues and Troubleshooting Steps Insufficient Funds Errors If you receive an "Insufficient Funds" error when attempting to load money into your wallet: - Update the Moreta Pay app: Ensure your app is updated to the latest version available in your device’s app store. - Use a VPN connection: Some card issuers block transactions if your location differs from the usual pattern. Connecting to a VPN in your home country can help the transaction proceed. Location-Based Blocks and VPN Resolution Card transactions are often blocked if the issuing bank detects activity from an unusual or foreign location: - Use a VPN to connect to a server in your home country before initiating the deposit. - Ensure consistency between your device’s apparent location (VPN) and your card issuer’s expected location. Too Many Failed Attempts Repeated failed attempts to authorize payments may trigger an error stating, "too many failed attempts." - Contact your bank: Verify with your financial institution that the transactions are legitimate and request them to approve subsequent deposits. - Perform multi-factor authentication (MFA): Complete any two-step verification methods (e.g., OTP, SMS codes, or app approvals) required by your bank during the deposit process. Pending Transfers Delays Deposits from U.S. bank transfers can require up to 2–3 business days to complete: - While part of the deposit is instantly accessible, additional deposits may need to wait for current pending transfers to clear. - To resolve this, ensure your bank account balance is adequate to cover new deposits plus the pending amount. Steps for Successful Fund Addition 1. Initiate Deposits in the App: Always start by generating a deposit request in the Moreta app. Follow all app-provided instructions for transferring funds. 2. Send Funds After Initiation: Transfers must align with an active deposit initialization in the app. Failure to do so can result in the funds not appearing in your wallet. Manual Verification Delays Certain credit and debit card transactions require manual review by the card issuer: - Wait for the manual verification process to finish before retrying the deposit. Related Practices - Regularly update your Moreta app to take advantage of the latest features and security updates. - If all steps fail, retry fund addition after confirming adequate balance, correct VPN settings, and bank approvals.

Last updated on Jan 30, 2026

Connect Revolut Account to Moreta

Revolut accounts in the EU and UK opened after February 2024 stopped issuing account and routing numbers, so they won’t be able to be connected. However, U.S. accounts can still be linked manually. 1. Add a bank Head to your profile page, press ‘Add a bank’, and follow the steps from Plaid. 2. Link with account numbers Scroll past the suggested banks and tap ‘Link with account numbers’ at the bottom. 3. Account & routing number On the Revolut app, go to ‘Accounts’ below your balance, select ‘USD’, and tap ‘Details’. Be sure to note your account and routing number for future reference. 4. Routing number Enter your Revolut routing number found on the ‘Details’ page in your Revolut app. 5. Use account number Skip the recommended institutions and tap ‘Enter account number instead’ at the bottom of the screen. 6. Account number Enter your Revolut account number found on the ‘Details’ page in your Revolut app. 7. Checking account When prompted to choose an account type, select ‘Checking’. 8. Wait to verify You’ll need to wait one business day to receive a 0.01 USD deposit in your Revolut account for verification. 9. Deposit received After one business day, you should receive a 0.01 USD deposit in your Revolut account. The deposit will start with a short 3-letter verification code. 10. Verify account Once you receive the 3-letter verification code, go back to your profile page to verify your new bank account. 11. Enter verification code In Plaid, you'll be prompted to enter the 3-letter verification code from your Revolut deposit. 12. Success! After submitting the 3-letter code, your Revolut account will be successfully connected to Moreta.

Last updated on Jan 30, 2026

Outstanding Cash

What is Outstanding Cash? Outstanding Cash refers to money you owe to Moreta. This typically happens if you’ve made a transaction or spent funds before your wallet balance was sufficient to cover it. Why do I have outstanding cash? Outstanding cash occurs when your balance is temporarily insufficient to cover a payment or transaction, but Moreta still processed the transaction. To keep your account in good standing, you'll need to deposit enough funds to cover the owed amount. How can I settle outstanding cash? To settle your outstanding balance, simply: 1. Go to the Add money section in your Moreta app. 2. Make a deposit to cover the outstanding amount. Once the deposit is made, the outstanding cash will be cleared, and your account will be updated. What happens if I don’t settle it? If the outstanding balance is not settled within a reasonable time frame, further actions may be taken, including possible restrictions on your account or escalated fees. ​ It’s best to clear any outstanding amounts as soon as possible to avoid any disruptions to your Moreta wallet. How can I track outstanding cash? You can easily track your outstanding cash in the Cash summary section of the Moreta app. Any amount that is due will be clearly marked, so you’ll know exactly what needs to be paid. ​ Need help? If you're unsure about why your cash is outstanding or have any other questions, our support team is here to assist you. Simply reach out through the Help section in your Moreta app, and we'll get back to you.

Last updated on Jan 30, 2026

Failed Deposit to Your Moreta Wallet

If you received a notification that your deposit to Moreta was unsuccessful, don’t worry—this issue can often be resolved quickly. Below are common reasons why a deposit might fail and steps you can take to resolve it. ​ Possible Reasons for a Failed Deposit 1. Insufficient Funds – Your bank account may not have enough balance to complete the transaction. Double-check your available balance before attempting the deposit again. 2. Bank Authorization Required – Some banks block or require additional authorization for certain transactions, especially international or digital wallet deposits. Your bank may need you to approve the transaction before it can be processed. What You Can Do Step 1: Check Your Bank Balance Before trying again, confirm that you have enough funds in your account to cover the deposit amount. Step 2: Contact Your Bank If your balance is sufficient but the deposit still failed, reach out to your bank’s customer support and ask: - If they blocked the transaction - If they require additional authorization for deposits to Moreta - If there are any restrictions on your account that might prevent the transfer Step 3: Try Again Once you've verified that your bank allows the deposit, you can try adding funds to your Moreta wallet again. Step 4: Reach Out to Moreta Support If you've tried the steps above and are still experiencing issues, feel free to contact our support team at [email protected]. We'll be happy to assist you!

Last updated on Jan 30, 2026